Shipping Policy:
All confirmed orders are shipped the same or the next working day using third-party courier service providers such as DTDC, Profesional, Delivery, Amazon shipping, E-kart, Shree Maruti, CriticalLog, India Post, and for International customers, Aramex, FedEx, DHL, ShipRocket, Speed Post, etc.
The average time for delivery is 2/3 days in South India. and 4 to 7 working days in other places in India. we make sure goods are packed and sealed properly before handing them over to our shipping partners.
Soon after booking, we will provide tracking details via e-mail only. Please note we do not send any updates over SMS or phone calls. as per our privacy policy.
We don't have any responsibilities for courier services. It is advised to you to go through courier companies T&C. If you have any queries or advice, kindly email us at [email protected]
Return Policy:
We offer an exchange within the first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return/exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange/return accepted request(s) (as applicable), once we receive and inspect your returned product/item, we will send you an email to notify you about receipt of the returned/exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.
We do not accept responsibility for the improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.
Refund and Cancellation policy:
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant (s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 2 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by MIBS TECH SOLUTIONS, The amount will be refunded within 5-6 business days on your original payment method
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